Refund and Returns Policy

At Nandini Furnishings, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy to ensure a smooth shopping experience.

Return & Exchange : If return is approved then exchange or replaced product will be delivered  within 7 working days.

Damage : Once damage order is return and approved then the order will be delivered within 7 working days.

1. Eligibility for Return:
   You can return products within 7 days of receiving your order, provided the item is unused, in its original condition, and in the original packaging.

2. Non-returnable Items:
   Certain products are not eligible for return, including:

   • Custom-made or personalized items
   • Items that have been damaged or altered after delivery
   • Bedding and linens (for hygiene reasons)

3. Return Process:
   To initiate a return, please contact our customer service team at nandinifurnishings@gmail.com / 9073555550 with your order number and details of the item you wish to return. Our team will provide you with instructions on how to proceed with the return.

4. Return Shipping:
   Return shipping costs are the responsibility of the customer unless the item is damaged or defective upon arrival. We recommend using a trackable shipping service to return your items to ensure they reach us safely.

Refunds:

1. Refund Eligibility:
   Once we receive the returned item and confirm that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used during the purchase.

2. Processing Time:
   Refund will be credited to original payment method within 7 days . Please note that depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account.

3. Partial Refunds:
   If the returned item shows signs of use, damage, or is missing parts, we reserve the right to issue a partial refund based on the condition of the item.

Exchanges:

We currently do not offer direct exchanges. If you would like a different item, please initiate a return for the original item and place a new order for the desired product.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at nandinifurnishings@gmail.com / 9073555550 . We will arrange for a return and either send you a replacement or issue a full refund, depending on your preference and product availability.